At long last, spring has arrived in Westchester County – and it looks like summer is right behind it. For many local businesses, summer is the busiest time of the year. If this is true for your Westchester business, you may be thinking about hiring some extra help. Here are some things to keep in mind when choosing your new seasonal employees:
Don’t underestimate the impact your employees have on your Westchester business.
Your customers don’t know whether the employee who treated them rudely was a full time staffer or a seasonal employee – and what’s more, they don’t care. They just know that they had an unpleasant experience and they won’t be back. What small business can afford that?
There are lots of people looking for work right now. You can afford to be selective when choosing seasonal employees – particularly those who will be interacting with the public.
Hire for attitude!
Skills can be taught, but attitude is ingrained. If a potential seasonal employee is surly, withdrawn, or unpleasant during the interview, that’s how they’re going to be all summer long. That’s not great news for your customers – or for the other employees who will be working with Gloomy Gus. Cheerful, optimistic, friendly people provide better customer service and tend to be much easier to work with.
Provide clear instructions. Checklists are your friend!
To do well, your seasonal hires need to know what you expect from them. Simply saying “Watch over the shop” or “Clean this place up” isn’t really enough. Avoid misunderstandings by clearly communicating what needs to be done. Checklists are a great tool. Spell out what you expect to be done, and how often (once per shift? Once a week?) to keep your summer hires doing what you need them to do.
Do you have questions about finding and hiring seasonal employees? SCORE Westchester is here to help. Our team of experienced small business mentors has the answers you need. Give us a call to learn more about how to grow your small business.